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Senior Manager, Creator Operations.

HOBOKEN, NJ, United States

Full time

We’re looking for a Senior Manager of Creator Operations, who will be responsible for developing Walmart Creator’s operations, brand safety and creator care strategy. This role will include leading platform operations, optimizing our brand safety strategy, team management, and more! You’ll be driving a Creator-centric culture ensuring the highest level of service and support across all touchpoints.


You’ll work closely with our business, product, tech, & design teams to foster and manage our creator relationships and influence the development of multiple platforms. You will work on one of the most entrepreneurial marketing roles at Walmart, expanding our creator ecosystem and solidifying our position as a leader in the content-to-commerce space.


About Walmart Marketing 


Named Ad Age’s Marketer of the Year in 2022, you’ll join an internationally recognized team of thinkers, creators, and problem solvers passionate about helping people save money and live better. 


Walmart Marketing is a dynamic, multidimensional organization dedicated to redefining how the world shops through impactful creative and fast-paced innovation – all grounded in customer insights and brand strategy. We live out our company values each day while striving to exceed customer expectations and drive growth for the company. 


We orchestrate marketing campaigns and experiences that reach millions of daily shoppers. Our work spans the digital and physical spaces and combines the work of numerous internal teams and external advertising and media agencies. Our teams work together to show our customers how they can save money and live better. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Marketing role at Walmart could be what you’ve been looking for.   


For this opening, the preferred location would be within driving distance to Hoboken, NJ. We’re moving toward 3 days in the office per week, with flexibility. 


You will make an impact by

  • Lead and mentor a team of dedicated specialists, setting high standards for brand safety, customer care, and operational excellence.

  • Drive business operations for creator & influencer channel, inclusive of iterative strategy & framework, full funnel P/L management, and activation.

  • Own strategy surrounding brand safety, customer care, and marketing operations with the intent of providing end-to-end white glove service for Creators.

  • Lead integration and development of internal measurement models, dashboards and programs

  • Forecast economics of creator efforts, refining roadmaps based on a measurement framework and minimizing risk to the business

  • Proactively identify potential issues and risks to brand reputation and/or platforms, and develop and implement preventative measures.

  • Determine Creator care success benchmarks and establish methods of measurement and tracking.

  • Manage vendor relationships through negotiating contracts, managing performance, metrics and identify opportunities for collaboration and mutual growth.

  • Partner closely with project manager managing timelines across teams and leaders and communicating to counterparts.

  • Work closely with product team to understand product roadmap and create comprehensive business plans that align with product launches and updates.


You’ll sweep us off our feet if you have:

  • A strong track record of leading and developing high-performing teams, and driving collaborative success

  • Minimum 8+ years of work experience in a related area (e.g. Influencer Marketing/Advertising/Digital, Operations, or e-Commerce and retail)

  • Established industry relationships and experience working with executive level business and marketing leaders within client organizations, particularly across media, retail, and/or e-commerce.

  • Effective communication skills – you’re equally comfortable hopping on the phone with a new potential partner, meeting them in person, or following up (with a “make things happen” attitude)

  • Highly organized and detail-oriented, with eye towards building new processes and frameworks that enable efficiency and scalability

  • Builder mentality, ability to build programs from the ground up and self-start with little direction. Forward-thinking and skilled at building proactive strategic frameworks.


How you’ll thrive at Walmart: 

  • Performance-based incentive awards 

  • 401k with company match 

  • Discounted employee stock purchase plan 

  • Paid parental leave,  

  • New surrogacy & adoption benefits 

  • Unlimited Flex Time Off 

  • Working alongside a diverse group of collaborative and innovative team members 

  • Opportunity for growth and development across several areas of the Fortune 1 organization  

  • And much more 


Equal Opportunity Employer  


Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.  


Who We Are 


Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you’ll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. 


























Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.



Bachelor’s degree in Marketing, Business, or related field and 3 years’ experience in marketing or related field OR 5 years’ experience in marketing or related field







Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Digital marketing (for example, affiliate marketing, display advertising), Leading a cross-functional team








Primary Location…

221 RIVER ST, HOBOKEN, NJ 07030, United States of America


About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.