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esbconnect appoints John Ball as Sales Manager and Jake Ness as Client Solutions Director

Press release: for immediate release

Feb 29, 2024

The two senior appointments come as esbconnect seeks to extend the value of its 17m-strong email database beyond the inbox

London, UK, 29th February 2024 – Customer acquisition specialist esbconnect has appointed John Ball as Sales Manager and Jake Ness as Client Solutions Director.


John will work across the company’s entire product and service portfolio, with a particular focus on Inbox Extend - this enables clients to utilise esbconnect’s rich Inbox data to target addressable audiences at scale, through social and programmatic channels (17m consumers with 440+ data points). He will also develop the strong connections he has established with large, multinational agencies and smaller independents to offer co-developed solutions to their clients.

John has spent more than a decade in data, most recently in a series of senior roles at Adverity, a martech SaaS platform, helping marketers to visualise data and extract insight from it. 

“I enjoyed the challenge of helping Adverity scale and I’m keen to do the same at esbconnect,” says John. “What we do here is hugely valuable, and will only become more so. The data asset is extremely valuable, but the structure around the business, the relationships and partnerships we have are equally so. I see a great opportunity for the business to grow exponentially.”

Jake Ness joins esbconnect after more than seven years at Inflecto Media, where he ran lead generation across mobile, establishing the agency’s mobile division and putting ad tracking and fraud protection measures in place.

Jake will work with clients such as Hello Fresh, Clarks and Secret Sales to engage new customers across devices and channels, using email as a trusted digital identifier and helping brands to build a multi-dimensional picture of individuals.

He will harmonise esbconnect’s three core products of data-driven emails, first-party data builds and Inbox Extend, all underpinned by the firm’s data asset of 17m unique emails, to create a 360-degree view for clients. He is also working on an industry-first method of attribution. 

Jake says: “I have not seen many businesses converge data and tech the way esbconnect has. We are using our core assets to solve commercial problems for brands in a way that goes much deeper than other providers. While the market offers elements of what we do, ESB have built a platform which can help brands across their entire marketing funnel, and I’m excited at the potential this offers to enable our clients to approach their marketing in a rounded, more holistic way”

esbconnect CEO and co-founder Suzanna Chaplin, adds: “John and Jake are great additions to the team. They bring great experience and great knowledge, but even more importantly, a real passion and a belief in what we are building here. Both also have a deep understanding of data, and the challenges posed to attribution and targeting, in a post-cookie world. They will help us significantly extend and expand the value we can offer to our clients.”

Press Contact:
Maryum Sheikh, Press Lead at The Digital Voice

About esbconnect
esbconnect equips brands with the tools and strategies they need to better target and connect with customers. It has a scaled, addressable and rich dataset of 17m consumers, with over 440 data points appended, including real-time information on what emails they are opening and clicking on in their inbox. Its Inbox Intelligence provides valuable insights, enabling brands to understand their customers, expand their first party data, and create personalised marketing campaigns across offline and online channels. As a strategic partner, esbconnect helps brands navigate the challenges of a changing digital landscape, unlocking new opportunities for growth and delivering exceptional results. esbconnect has helped more than 600 brands grow, including the likes of Clarks, Tails and Hello Fresh.